Check the settings of your Google Play or iCloud account. If the Play or App Store locates you in a country outside of our approval, the maveo app will not be displayed in the store.
For the following reasons, you may not find a button to add a maveo connect stick as shown in the screenshot below:
Check that you have spelled your e-mail address and password correctly. To do this, use the "eye symbol" directly next to the input field for your password.
That will definitely work! When you enter your desired password, black dots cover the letters for security reasons. With the eye symbol next to the input field, you can switch off the black dots and your password will be visible.
Don't worry! The maveo app probably only has a small problem loading the maveo connect sticks. Go to the Burger Menu --> "My maveo Account" --> and check whether your goals / maveo connect sticks are now loaded. Then return to the start screen and you can control your goals again!
Do you see the screen shown below?
Then you have created a maveo account that is unfortunately not compatible with your maveo product. For various reasons, we have to create your maveo account on a server in the respective sales region for the different sales regions of our maveo products.
Where is your account created? This is determined by the region & language settings of your smartphone. We differentiate between the North America region (USA, Canada, Mexico) and the member states of the European Union.
If you have purchased a maveo connect stick, you must select a member state of the EU as the language and region in your smartphone settings.
If you have purchased a BlueFi stick, you must select USA, Canada, Mexico or Ecuador) as the language and region in your smartphone settings.
For iOS: Under Settings --> General --> Language & Region --> Region you can change the settings.
For Android: Different, search for the menu for setting languages and select the target language there. For languages such as French, you must pay attention to the region in the brackets, as either France or Canada may appear here.
Once you have selected the correct settings, try to create an account again.
Deleting your data:
If you would like to have your data removed from the "wrong" cloud, please send us an e-mail
Are you stuck in the screen shown below even though you press the button on the maveo connect stick?
There are the following solutions:
Have you pressed the button on the maveo connect stick, but the Bluetooth connection keeps dropping out?
You have entered your WLAN password and now see an endless loading circle? There can be many reasons for this:
Solution not there? Try the following steps:
You see the screenshot below, but your desired WLAN is not included?
There may be several reasons for this:
Do you see the screen shown below?
Possible solutions to the problem:
Is the screen shown below displayed in your maveo app together with the text "Connected to maveo cloud, waiting for maveo connect stick"?
The behavior of the maveo connect stick:
|Behavior of the LED
|Continuous green glow
|The maveo connect stick is successfully connected to the maveo cloud, the connection is established! Now it's all about the connection from smartphone to cloud!
|The maveo connect stick is offline, no known network in sight!
|The maveo connect stick is connected to your router and the Internet, but it has problems establishing a stable maveo cloud connection!
Check your maveo account. To do this, go to the burger menu at the top left and then "My maveo account". (1st image) Your maveo connect sticks will only appear in the maveo app if you are logged in!
You are logged in, but your maveo connect sticks are not displayed on the screen as shown in the 2nd picture?
Are you wondering what the screen shown below is supposed to mean?
There can be two reasons for this: