Have you received a digital access key for a maveo connect stick?

“This is your access key for the garage door “Name of the door”” ...

If you see this text, you've come to the right place!

Import an access key

The first step

Download maveo app

First think about which smartphone you want to use the access key on. You then need to install the maveo app on exactly this device. 

The maveo app is available in the App Store and Play Store.

Accept the invitation

Have you received an invitation for a maveo access key and a link similar to the one shown in the screenshot? 

Now tap on the link, the maveo app will open automatically and the access key will be imported automatically.

There are basically numerous ways in which you can receive an access key, this does not always have to be by e-mail as shown in the screenshot. Other options are: Telegram, WhatsApp, iMassage, AirDrop, Nearby Things, SMS. In other words, anything that can send text.

PS: If you have not yet installed the maveo app, your browser will open and offer you to visit the App Store or Play Store.

Although you have installed the maveo app on your smartphone, do you always end up on the website as shown in the screenshot below?

There may be several reasons for this:

  • It may be that your smartphone is not in the correct cloud environment. maveo uses different cloud environments for the American market and for the European market. Example: As a European, you cannot receive an American access key. You can check which cloud environment you are in using the language and region settings in the smartphone settings.
  • Are you using the right device? You must also open the link on the exact device / smartphone on which you have installed and want to use the maveo app. 

Set up the access key

Before you start:

The maveo app also requires some authorizations from you as a guest.

In the screenshot below is the “Set permissions” button.


Grant permissions:

You must grant two authorizations:

  • Location during app use
  • Search in the network

To do this, tap on the white buttons.


Special feature:

If you have received a golden access key, you can also use the “Come home” and “Notifications” feature, you must allow the maveo app to receive notifications and set the location authorization to “always”.


Using an access key

What access keys do you have?

The admin of the maveo connect stick can send you two different types of access keys: a silver key with limited rights and a gold key with extended rights.

The silver key

You can use the buttons to open and close the gate. 

If you tap on “Map”, you can display the location of the gate on a map.

Under “Lock setup” you can save a photo in case you want to recognize the gate.

You can only control the gate if you are within a radius of 1 km around the gate. 

If you are outside this radius, you will see a message at the bottom of the screen indicating that it is not possible to control the gate.

Possible causes:

  1. You may still have an old access key installed and your old access key did not contain any information for the garage location.
    • With app version 2.5.0, we have changed the function of the access keys and invented the silver access key. The update of the maveo app was released on 18.11.2024. 
    • If your access key was created or added to your smartphone before 18.11.2024, it may not be compatible. But only if no location is displayed there, as shown in the screenshot below.
    • Solution: Have a new access key sent to you.

The golden key

Usage

You can control the gate using the buttons, switch the light and use the animation to check whether the gate is currently open or closed. 

At the top of the carousel, you will see widgets for the functions that are available to you. 

In the first widget, you can see the status of the access key: Validity period, location, 


Notifications

You can subscribe to notifications. 

As soon as the door has reached one of the positions shown, the maveo connect stick sends you a notification. For the “Intermediate position OPEN” and “Intermediate position CLOSED” notifications, you must program these positions on the door operator yourself.


Coming Home

You can also use the “Coming home” scenario on your smartphone. 

Here, the maveo app on your smartphone asks you when you enter the geofence whether the door should be opened. This means you don't have to wait outside the garage with the engine running until the door is finally opened.

Your maveo app knows the address because the admin has already sent it in the access key.


You cannot:

  • Activate or change the “Auto close” function, only the admin is allowed to make these important settings.
  • Activate or change the “Automatic ventilation” function; only the admin is allowed to make these important settings.
  • Create your own access keys and invite other people.

Requirements

Yes!

As soon as you tap on the link, the system checks whether you have already installed the maveo app. 

If YES: The access key is automatically imported into your maveo app. The maveo app opens and you can start controlling the gate!

If NO: You will be taken to a landing page. From there you can download the maveo app from the App or Play Store using the “Download” button. 
 

No.

No. For security reasons, we would like to restrict the administrators of a maveo connect stick from passing on access keys. For this reason, an access key can only be installed once. After that, this access key can only be deleted by the admin or the recipient, but cannot be installed on other devices. This is to prevent unauthorized disclosure.

If another access key is sent to the same recipient, this second key can be installed on a second smartphone and can control the same gate.

Troubleshooting

There may be various reasons for this, so check which error message you receive.

You can find direct help on gold or silver access keys in the respective sections above.