What is an access key?

In the access key area, you can send digital access keys to family, friends and service providers for each of your maveo connect sticks. The receiving smartphones can then add this digital key to their own maveo app and use it to control your gate. The advantage: you can declare this digital key invalid at any time or set a time limit for it!

No! It is best never to pass on the e-mail address and password for your maveo account. They are only intended for the administrators of a door system, e.g. the buyer of the door or the system operator.

The recipients only need a link from you. This link is the cryptic, digital access key, so to speak. When the recipients tap on this link, the digital access key is imported automatically.

The link that you send when sharing a maveo connect stick access key is only valid once. As soon as someone taps on the link, it is no longer valid. This ensures that only one smartphone can import this access key - and no other!

If you still believe that your gate is being used without authorization, you can delete the access key and block access. Once an access key has been deleted, it can never be restored!

You can define the validity period yourself when creating an access key. You can choose between 1 and 999 days.

If you realize later that this was not enough: As an admin, you will receive a warning that existing access keys are about to expire. Existing users of an access key can also request an extension from you.

No, we prevent this for security reasons:

An access key can only be imported by one recipient on the smartphone. This ensures that the access key is not forwarded countless times and unwanted parties take place in your garage!

The question cannot be answered unambiguously, but:

  • Only one person, i.e. you as the admin of the maveo connect stick, should have a maveo account and know the password for it. This gives you access to all possible setting options. You can only connect one maveo connect stick to one account, but you can connect one account to countless maveo connect sticks. 
    • In theory, you can pass on your e-mail address and password to other people, e.g. family members, so that they can use them to log in on their own smartphones. Theoretically, you can log into one account on countless smartphones or tablets and use it to control and manage your gates. Many smartphones then have full admin access, but you now have a major security problem! Instead, you should:
  • Create access keys. You can create up to 5 access keys. However, an access key is not comparable to a maveo account. 
    • An access key can be used on exactly one smartphone.
       

What access keys are available?

You can create two different access keys, each with different authorizations: A silver access key with restricted rights and a gold access key with extended rights.

We explain the exact differences between the authorizations here: 

Silver access keys

The receiver of a silver access key can only control your gate within a radius of 1 km around your gate. Ideal for remote acquaintances or service providers, because: The receivers CANNOT control your gate from anywhere and CANNOT see the status of the gate (open or closed).

To ensure that the silver key knows where the gate is located, you must store a location if you have not already done so. Otherwise, the location of the “Coming home” scenario or the automatic ventilation will be used.

Golden access keys

The golden key has almost all the authorizations that you have as an admin: The recipients can open and close the gate world-wide, use the “come home” scenario on their own smartphones and receive notifications when the gate status changes. Perfect for the family!

What can't you do? Change the settings for automatic ventilation and automatic closing. In addition, recipients of access keys cannot create or share additional access keys themselves. 

Unfortunately not!

If you have incorrectly set the type of authorization for an access key for the maveo connect stick, you will unfortunately have to delete it and share it again! At the same time, tell the recipient that the old access key must be deleted!

In the access key overview, a wreath is displayed around the initials of the access key name. If you go to the detailed view of the access key you have already created, you will also see the image of the access key again.

Not set the correct validity period and key already sent? No problem.

Go to the detailed view of the access key you have already created and change the access period under “Change access period”.

How can I send access keys?

Yes, go to the detailed view of the access key.

Under “Status” you can see whether the access key has already been activated. An access key is considered active when the recipient clicks on the link and imports it into their own app. You can therefore see whether someone could control your gate with this key.

The example below says “not active”. This means that the recipient has not yet imported this key.

Under “Ends on” you can see whether it may already be invalid.

Support & Troubleshooting

These apps work:

Signal, Telegram, most email clients, Air Drop, Nearby devices.

These apps work, but it's a bit cumbersome:

WhatsApp

These apps usually don't work:

iMassage, SMS.